Terms & Conditions
1. Website Owner
This website, available at www.snoizzy.com, is owned and operated by Start This Up, Lda, registered at Rua Mar do Norte, Lote 1-E, 1990-143 Lisbon, Portugal, registered under company number 514563567, hereinafter referred to as "Snoizzy".
For any questions regarding the website or your order, you may contact us at:
Email: backstage@snoizzy.com
Phone: +351 914 604 240
2. Scope
These Terms & Conditions govern the use of the website www.snoizzy.com and all purchases made through it.
Snoizzy is a Portuguese children's clothing brand inspired by Rock, Metal and alternative culture. We create premium-quality apparel designed for kids who were never meant to blend in.
By placing an order through this website, you confirm that you have read, understood and accepted these Terms & Conditions.
3. Products
Snoizzy sells children's clothing and related products displayed on this website.
We do our best to ensure that product photographs accurately represent each item. However, slight variations in colours or finishes may occur due to individual screen settings and display devices.
Because every item is individually handcrafted, minor differences between products may naturally occur and are part of what makes each piece unique.
4. Ordering Process
Placing an order involves the following steps:
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Selecting your desired products;
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Adding them to your shopping cart;
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Entering your billing and shipping information;
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Choosing your preferred payment method;
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Confirming your purchase.
Once your order has been completed, you will receive an order confirmation by email.
Snoizzy reserves the right to refuse or cancel any order in cases of technical errors, stock unavailability, suspected fraud or misuse of the website.
5. Prices
All prices displayed on the website are shown in Euros (€) and include VAT where applicable.
Snoizzy reserves the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid.
6. Payment Methods
We currently accept:
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Visa
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Mastercard
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MB WAY
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Multibanco Reference
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Bank Transfer
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PayPal
Payments are securely processed through certified payment service providers.
7. Shipping
Orders are shipped from Portugal using CTT.
Orders are typically prepared within 1–3 business days after payment confirmation.
Estimated delivery times after dispatch are:
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Portugal: 3–5 business days
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Spain: 5–8 business days
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France: 5–8 business days
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Germany: 5–8 business days
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Italy: 5–8 business days
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The Netherlands: 5–8 business days
Delivery times are estimates and may vary due to circumstances beyond Snoizzy's control.
8. Shipping Costs
Shipping fees are:
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Portugal: €2.99
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Spain: €4.99
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France: €6.99
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Germany: €6.99
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Italy: €6.99
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The Netherlands: €6.99
Free Shipping
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Portugal on orders of €45 or more
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Spain on orders of €59 or more
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France, Germany, Italy and the Netherlands on orders of €69 or more
9. Right of Withdrawal
Under applicable European consumer protection laws, customers have the right to withdraw from their purchase within 14 calendar days of receiving their order, without providing any reason.
To exercise this right, please contact us at:
10. Returns & Refunds
Returned products must be:
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Unused;
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In perfect condition;
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Returned with their original tags and packaging, where applicable.
Once the returned item has been received and inspected, Snoizzy will process the refund within 14 days.
Return shipping costs will be covered by Snoizzy whenever required by applicable consumer law.
11. Warranty
All Snoizzy products are covered by the statutory warranties provided under applicable Portuguese and European consumer legislation.
12. Privacy
We process personal data in accordance with applicable data protection legislation and our Privacy Policy, available on this website.
13. Alternative Dispute Resolution
If a dispute cannot be resolved directly, consumers may use an Alternative Consumer Dispute Resolution entity.
More information is available at:
Consumers within the European Union may also use the Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
14. Governing Law
These Terms & Conditions are governed by Portuguese law.
Any dispute arising from the interpretation or execution of these Terms & Conditions shall be submitted to the competent Portuguese courts, without prejudice to the mandatory legal rights granted to consumers under applicable legislation.